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Top Tips for Professional Etiquette
So much has changed in the multifamily workplace over the past few years. Necessity has caused us to relax some of the previously rigid standards of leasing to accommodate virtual leasing and a rise...
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Creating a Learning Culture
Building a positive learning culture starts with involving your team in developing relevant, engaging content. If your organization is in need of some work to improve your training, understand that it...
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5 Essential Keys to Lease Like a Pro
In order to have a successful, productive leasing program, you need to start at the beginning and build a great foundation that will help you lease like a pro at every turn. A good first step is to...
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3 Best Practices for Better Maintenance Efficiency – Service Matters!
Few issues frustrate residents more than needing to make a maintenance request. How quickly and efficiently those requests are handled can be the difference between a satisfied resident and a very...
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Manage Stress Levels With The Six G.O.L.D Keys to Well-Being
Stress levels in our lives are at an all-time high. Most of us experience stress at least a few times weekly, if not almost daily. Many of us have stress levels that have us headed toward burnout....
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Multifamily Industry Fraud: New and Noteworthy in 2022
Fraud is a very real risk in every industry today, but it is very prevalent in the multifamily industry. Multifamily Industry Fraud is something that we must acknowledge as and address. We can’t...
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4 Tips for Leasing Apartments to Each Generation
We often have a target renter in our marketing plan and strategy for leasing apartments. We can direct our marketing toward a specific type of renter, but once a prospect walks in the door, it is all...
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Raising Rents and Keeping Residents Longer
Today’s economic conditions show prices increasing on almost everything, including rent. This can be an ideal time to raise rents while still keeping our current residents. Accomplishing both goals...
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Mystery Shops as a Performance Boosting Tool
How can you use Mystery Shops as a Performance-Boosting Tool? EPMS has been mystery shopping apartment communities nationwide for almost 40 years. If you or your team are being shopped, we have many...
View ArticleKnowledge Is Power: Learn How To Drive Satisfaction, Deliver Results
Why Resident Surveys Are Essential for Creating a Thriving Community As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that is by...
View ArticleFocus On Resident Experience To Really Improve Survey Scores
Resident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to...
View Article5 Proven Ways To Boost Your Resident Survey Response Rates
Best practices and timely tips to improve survey participation and inform your decision-making. In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to...
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What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping
How digital mystery shopping can help improve your property’s online conversions. Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an...
View ArticleThe Power of Competitive Mystery Shops in Multifamily
Proven and effective, competitive mystery shops help you surpass the competition, boost your bottom line, and increase resident satisfaction. In the fiercely competitive world of multifamily apartment...
View Article20 Easy Ways to Ask for (and Get!) Your Customer’s Email Address
Putting together the greatest email campaign ever doesn’t do you any good unless your emails are being seen by the right people. Building an email list is critical to your marketing efforts, but not...
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